Effective Date: 1st June 2026
This Return and Refund Policy (“Return Policy”) forms part of the Terms and Conditions of https://woyeje.com (the “Website”), and it is operated by Ohemaa Woyeje (Harey Adjoa Owusu Kusi / Harey Adjoa Yeboa Asuama) trading as Woyeje (“we”, “us”, or “our”).
We are committed to ensuring your satisfaction with every purchase. However, due to the nature of our products, we maintain a clear and fair return policy in compliance with Ghanaian consumer protection laws.
General Return Conditions
All returns must be requested within 7 calendar days from the date of delivery.
Products must be returned in their original condition, unused (where applicable), with original packaging, tags, and labels intact.
You are responsible for the cost of return shipping unless the product is defective or we made an error in fulfilment.
Refunds will be processed within 14 business days after we receive and inspect the returned item(s).
What Can Be Returned
Eligible for Return:
Smock/Fugu Clothing: Returns are accepted if the item is unworn, unwashed, and in its original packaging. Returns are allowed for wrong size, colour mismatch, or manufacturing defects.
Defective or Damaged Items: Any product that arrives damaged, faulty, or not as described on the Website.
Not Eligible for Return:
Shito (Spicy Pepper Sauce) and all food-related products: Due to hygiene, safety, and perishability reasons, we do not accept returns or offer refunds on opened or unopened Shito products.
Items that have been altered, customised, or personalised.
Products returned without prior approval or after the 7-day window.
Items damaged due to customer misuse or improper handling after delivery.
Refund Process
Once we receive and inspect your return:
If approved, we will issue a refund to your original payment method.
The refund amount will exclude the original delivery fee (unless the return is due to our error).
Partial refunds may be issued for items that do not meet the full return conditions.
We reserve the right to deny a return if the product does not meet the conditions listed above.
How to Initiate a Return
Contact our customer support team via email or phone (details available on the Website) within 7 days of delivery.
Provide your order number, reason for return, and photos of the item (especially for defective items).
Await return approval and shipping instructions from us.
Ship the item to the address provided in the approval communication.
Exchanges
Where possible, we may offer an exchange instead of a refund for clothing items (subject to availability). Please indicate your preference when contacting us.
Non-Refundable Items and Situations
Sale or discounted items (unless defective).
Products affected by force majeure events (e.g., delivery delays caused by weather or logistics issues beyond our control).
Any product where the seal is broken, or the item has been used, especially food products.
Contact Us
For return-related questions or to initiate a return, please reach out to us at:
Ohemaa Woyeje Customer Support
Email: hello@woyeje.com
Phone: +233 303 976 145, +233 275 471 536
Address: 2nd Palace Link, North Industrial Area
We appreciate your understanding and support for our business. This policy may be updated from time to time. Any changes will be posted on the Website.